Frequently Asked Questions

Everything you need to know about our fresh food delivery and services.

How do you ensure the freshness of food items during shipping?

We use temperature-controlled packaging and specialized cold-chain logistics to ensure that all perishable items arrive at your doorstep in peak condition.

What is the estimated delivery time for my order?

Most orders are processed within 24 hours. Depending on your location, standard delivery takes 2-4 business days, while express options are available for same-day delivery in select areas.

Do you offer international shipping?

Currently, Shopkeventer focuses on domestic shipping to maintain food safety standards and quality. We do not offer international shipping at this time.

What is your return policy for food products?

Due to the nature of food items, we cannot accept returns for opened products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Are your products organic or locally sourced?

We prioritize working with local farmers and certified organic suppliers. You can find specific sourcing information and certifications on each individual product page.