Returns & Exchanges

At Shopkeventer, we prioritize the freshness and safety of our food products. Due to the perishable nature of our items, we offer a dedicated return process for any products that arrive damaged or incorrect.

1

Inspect Your Order

Upon delivery, please immediately check your items for any signs of damage, leakage, or incorrect packaging to ensure they meet our quality standards.

2

Contact Support

If you identify an issue, notify our customer care team within 24 hours of receipt by emailing [email protected] with your order number and clear photos of the product.

3

Verification Process

Our quality assurance team will review your claim and the provided images to verify the condition of the goods and approve the return or replacement.

4

Resolution and Refund

Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing